Store Responsible/Team Lead Content

Totême is looking for a Store Responsible/Team Lead to join the team in Stockholm. In this role you will be working at the Stockholm stores, leading the Studio Associates, managing the clientele, driving sales and overseeing the service levels and growth of your team members. You will plan, delegate and support daily operational tasks in store. The Store Responsible/Team Lead reports to the Retail Manager.

The role

  • Deliver superb service to customers
  • Build and maintain long-term customer relationships 
  • Support, educate and coach the team on the shop floor to reach sales targets and service levels
  • Create efficient workflows 
  • Plan, delegate, action and follow up on daily operational tasks in store
  • Create and maintain store staff rotas and schedules
  • Manage in-store events 
  • Assist in the development and implementation of new policies and strategies for the stores
  • Work towards long-term KPIs and business goals

    Your profile

    • A strong Team Leader with at least 1 year experience from store management
    • 3 years’ experience from working in high end retail 
    • Experience from working in CRM systems
    • Experience from back office operations management
    • Experience from creating reports and guidelines

    About you

    • A strong interest in people and their growth
    • Self-motivated, solution-oriented and hands-on, with the ability to work under pressure
    • Strong organizational skills and the ability to multitask and solve issues smoothly
    • Customer-focused and competent in building strong customer relationships
    • A strong visual eye and attention to detail
    • A strong interest in people and their growth
    • Passionate about Totême with an understanding of the brand and aesthetic
    • Business and results-oriented with a strong commercial drive
    • Flexible with working schedule
    • Fluent in English

    The position is based at Totême's Stockholm stores with an immediate start.

    Apply now

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