Senior Studio Associate & Concierge (NYC)

Totême is looking for a US VIP Concierge to join the retail team in New York. In this role you will work across PR, communications and client experience, cultivating relationships with local VICs and assisting the global PR and Communication teams with initiatives in the US.


 
The role
 

  • Manage sample movement for local opportunities, communicating with couriers to ensure a seamless sample management process
  • Own and maintain the local sample inventory through Fashion GPS
  • Responsible for the management of samples including steaming, dry cleaning, and repairs
  • Host press and VIP appointments in the showroom, presenting the collection and brand
  • Assist the PR Manager and PR Assistant with gifting initiatives and the execution of the global strategy for brand ambassador activity in the market, including product ordering, packaging, and arranging couriers
  • Support with research and identifying potential brand ambassadors within the local market
  • Support in the management of local PR and event agencies, which may be commissioned for brand and marketing initiatives
  • Assist with the planning and execution of local brand events and productions
  • Support the global team with research of local media buy
  • Provide wholesale collaboration support and coordination of partnership initiatives
  • Responsible for the Totême showroom, ensuring it is up to date and ready for press and wholesale partners
  • Coordinate with the HQ Concierge Ambassador to track and monitor send-outs
  • Book and host By Appointments with VICss at the store
  • Enrich the database with qualitative input to better understand VICs profile/behavior
  • Act as an insider with expertise of local recommendations in NYC (hospitality, lifestyle, leisure, art) to share with VICs
  • Cultivate relationships with VICs and support acquisition of new potential VICs

     
    Your profile

    • 2+ years experience in fashion retail (high-end/contemporary luxury preferable)
    • Experience working with CRM systems 
    • Previous experience working in a press showroom/lifestyle business or hospitality is a plus

     
    About you

    • Self-motivated, solution-oriented and hands-on
    • A strong team player with a positive outlook and collaborative approach
    • An organized multitasker with strong problem-solving skills
    • A strong understanding of the fashion and hospitality industries
    • Extensive knowledge of the local area and happenings in the city
    • Passionate about Totême with an understanding of the brand and aesthetic
    • Flexible schedule, able to work evenings and weekends
    • Fluent in English


    The position is based at Totême's New York store with a June 2022 start.

    Apply now


     
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