Customer Experience Representative

Totême is looking for a Customer Experience Representative to join the team in Stockholm on a part time basis. As Customer Experience Representative you will be the first point of contact for online customers, making sure their questions, requests and expectations are met and improving their shopping experience at toteme-studio.com.


 
The role 

  • Assist with placement of orders, refunds and exchanges
  • Resolve customer complaints via phone, email, chat and social
  • Collaborate with stakeholders and take action to solve customer-facing issues
  • Share customer insights to inform other departments, projects and initiatives
  • Act as the company gatekeeper and the customers' voice internally
  • Compile reports on overall customer satisfaction and suggest solutions to product issues


Your profile

  • Previous experience from online customer service and/or a customer-facing role in a fashion or lifestyle company
  • Excellent communication and presentation skills
  • A passion for customer experience


About you

  • Passionate about Totême with an understanding of the brand and aesthetic
  • Knowledge in, interest and understanding of the fashion industry
  • Self-motivated, solution-oriented and hands-on
  • A strong team player with a positive outlook and collaborative approach
  • An organized multitasker with strong problem-solving skills and attention to detail
  • Business and results-oriented with a strong commercial drive
  • Analytical and digital savvy with a data-driven approach
  • Quality-centric with great attention to detail
  • Fluent in English


This is a part-time position (50%, evenings and weekends), based at Totême's Stockholm office.

Apply now


 
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